Hiring Lodge General Manager at New 5-Star Lodge in Northern Kenya

Position: General Manager

Location: Northern Kenya

Start Date: January 2025

Overview

New 5-STAR lodge  is set to open in Northern Kenya and we are searching for a dynamic and experienced General Manager to lead this 5-star property. This unique opportunity calls for a professional with extensive experience in managing luxury lodges, particularly in remote areas, and who possesses a solid understanding of lodge operations, financial management, and relationship building. The ideal candidate will be passionate about hospitality and eager to build and inspire a new team in a pristine, untouched environment.

Key Responsibilities

Relationship Development:

• Cultivate and maintain strong relationships with the lodge team, guests, conservancy partners, and the local community.
• Foster connections with the broader Kenyan hospitality industry to enhance the lodge’s reputation and network.

Community Engagement and Development:

• Identify and drive initiatives for community development that align with local culture and expectations.
• Engage actively with the community to integrate the lodge into the local social and cultural landscape.

Business Efficiency and Operations:

• Investigate and implement business efficiencies to optimize cost control and enhance operational performance.
• Focus on local procurement practices and sustainability initiatives to support the lodge’s environmental goals.

Guest Experience Management:

• Champion the development of exceptional guest experiences and touchpoints within the lodge and the surrounding conservancy.
• Ensure that all guest interactions are personalized and exceed expectations.

Financial Oversight:

• Oversee the lodge’s financial operations, including budgeting, forecasting, and financial reporting.
• Conduct monthly, quarterly, and annual financial planning to ensure the lodge’s financial health and sustainability.

Team Recruitment and Development:

• Collaborate with Human Capital to recruit, train, and develop a high-performing lodge team.
• Provide ongoing guidance and support to team members, fostering a collaborative and positive work environment.

Operational Reporting:

• Manage the preparation and maintenance of all necessary reports for lodge functions.
• Ensure that reporting is accurate, timely, and aligned with operational goals.

Health and Safety Management:

• Oversee the health and safety of guests, staff, and company assets.
• Ensure compliance with all statutory requirements and implement safety protocols effectively.

Sustainability Practices:

• Support and implement sustainability practices that align with the lodge’s goals and company values.
• Promote eco-friendly initiatives and ensure that the lodge operates in an environmentally responsible manner.

Company Program Support:

• Support and implement all company programs and initiatives.
• Ensure that lodge operations are in alignment with the company’s strategic objectives.

Qualifications:

• Several years of experience in managing a 5-star lodge or similar high-end property, particularly in remote or challenging locations.
• Demonstrable experience in lodge operations, financial management, and relationship management.
• Strong understanding of hospitality industry standards and practices.
• Proven ability to lead and inspire a team, with a focus on teamwork and unity.
• Experience in community engagement and development, with a sensitivity to local cultures and practices.
• Excellent communication and interpersonal skills.
• Solid grasp of sustainability practices and environmental stewardship.
• Ability to manage multiple priorities and adapt to a dynamic work environment.

Application Process:

If you are a dedicated and experienced hospitality professional with a passion for luxury lodges and community engagement, we encourage you to apply. Please submit your resume, along with a cover letter detailing your relevant experience and vision for the role when applying. In your cover letter, be sure to address your experience with managing remote luxury properties, your approach to community development, and your commitment to sustainability.

Submit your application here.

Application Deadline: [22-9-2024]

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